Client Disclosures and Agreement

This covers some of the issues of expectations and policies governing our relationship. studio b:ask reserves the right to update this policy as needed. Last updated: July 1, 2020.

Confidentiality

We keep all information we receive from you confidential, and do not disclose it to persons outside our company. All client information is kept strict confidential and is for our internal use only.

Email Policy

Per the terms of our agreement you have ‘unlimited’ email access. Emails are responded to in the order they are received Monday - Friday between the hours of 10am - 5pm PT. Please know my response time is between 1-3 business days. Please inform me at the top of your email how I am to respond. (ie. Read, need a resource, need a detailed response, hold for our next session.)

Email Confidentiality

Email messages, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

Your Choice, Your Responsibility

During the sessions, we will offer you advice and other ways of looking at any and all presenting problems and its solutions for your consideration. You hereby agree that whatever we discuss is only our perspective and is not binding upon you, nor is it prescription.

Payment and Scheduling Policies

For Design Strategy Sessions

Scheduling Policy

The client is responsible for attending their sessions as scheduled. Should you have a schedule conflict you must cancel and/or reschedule no later than 48 hours prior to your session. Failing to do so will result in a "no show" and will count as a completed session.

Please complete all sessions within your session agreement, as any remaining sessions will expire and not roll over.

Payment Policy

Your financial investment in Design Strategy Sessions may be paid in one or two payments. Enrollees are not paying “per session” for access to their program. Enrollees are required to commit fully to the sessions recommended and are responsible for the TOTAL cost IN FULL.

Your total due is to be paid in either one payment or two recurring payments.

Your first payment or pay-in-full is due on the day of engagement agreement and subsequent payments are due starting the following month, on the 15th of the month.

Your payment will be auto-deducted. You are responsible for keeping your credit card on file up to date and to notify studio b:ask 14 days prior to needing to update your information. Your charge will appear on your CC statement as BASK COLLECTIVE D/B/A STUDIO BASK.

Should you choose to cancel this agreement BEFORE the full time agreed upon, this will result in a non-refund of previous payments and you are responsible for remaining unpaid payments. All payments are non-refundable.

For Co-Creative Workshops

Scheduling Policy

Please complete all sessions within your session agreement, as any remaining sessions will expire and not roll over.

Payment Policy

Your financial investment in Co-Creative Workshops may be paid in one or three payments. Enrollees are not paying “per session” for access to their program. Enrollees are required to commit fully to the sessions recommended and are responsible for the TOTAL cost IN FULL.

Your total due is to be paid in either one payment or three recurring payments.

Your first payment or pay-in-full is due on the day of engagement agreement and subsequent payments are due starting the following month, on the 15th of the month.

For Creative Facilitation Coaching

Scheduling Policy

Please complete all sessions within your session agreement, as any remaining sessions will expire and not roll over.

Payment Policy

Your financial investment in Creative Facilitation Sessions may be paid in one or four payments. Enrollees are not paying “per session” for access to their program. Enrollees are required to commit fully to the sessions recommended and are responsible for the TOTAL cost IN FULL.

Your total due is to be paid in either one payment or four recurring payments.

Your first payment or pay-in-full is due on the day of engagement agreement and subsequent payments are due starting the following month, on the 15th of the month.